Just a quick note to inform others about my experience with Heart Internet.

My problem was simple; the same script with the same setup was behaving differently on their servers, when I contacted support they simply replied that they do not offer support installing or running scripts.

Rather than go back and forth with support until this got sorted (I simply don’t have the time or the will these days I cancelled the package.

It took over 21 days and several emails to get the refund.

I would also like to point out to others before they part with their cash that the phone number on the site (0845 644 7750) is only for sales!   Tech Support is only offered via their contact form.

comparethemarket.com's compare the meerkat advert highlights how such grammatical errors can lead to customers being lost or indeed being gained by others.

If you're planning on doing any direct mail then you might be interested in this offer I came across from the Royal Mail. Just fill in this form and they'll send you a free copy of Direct Mail for Dummies.